Support
Stuck? Get unstuck fast.
Most answers are in the FAQ below. The keyboard shortcuts are next, and if neither covers it, contact is at the bottom — a real inbox, not a chatbot.
FAQ
Asked often. Answered once.
How do I get started?
Creating an account requests access. Owner approval is required before /app and its protected services unlock; once approved, pick a symbol from search and start charting.
How are market-data credentials handled?
Market credentials are server-managed; visitors never enter provider secrets. Futures use the server-side Massive path, and real-time status depends on the subscribed exchange entitlement.
Where is my data stored?
Drawings, settings, signals and journal are local-first. Account sync and push are available to approved accounts. The optional Claude coach sends chart context to Anthropic only when you explicitly enable it.
Does SniperCharts place trades?
No. SniperCharts is analysis-only: it does not execute trades, hold funds, or provide financial advice.
How are killzones computed?
In true New York time, using the browser’s timezone database. DST transitions are handled correctly, so the London and New York killzones land where the algorithm actually keeps them — regardless of where you sit.
How does the backtester avoid curve-fitting fantasies?
No-lookahead: detectors only see bars that had closed at the time. Stop-first fills: when a bar touches both your stop and your target, the stop wins. The pessimistic assumption wins every tie.
The chart is blank / data stopped — what do I check?
Read the source, freshness, and delay label in the top bar first; it is authoritative. CONNECTING, DELAYED, CLOSED, NO FEED and fallback states explain whether to wait, change markets, or contact support without exposing server credentials.
How do I report a bug or request a feature?
Open an issue on GitHub with steps to reproduce, or email support@snipercharts.com. Both land with the builder directly.
Shortcuts
Hands on the keyboard.
| Navigation | |
|---|---|
| Ctrl+K / / | Quick search |
| Shift+/ | Keyboard shortcuts |
| Shift+F | Focus mode |
| Shift+R | Toggle right panel |
| Shift+D | Toggle dock |
| Ctrl+/ | Hotkey badges |
| Drawings | |
| Delete / Backspace | Delete drawing |
| Ctrl+Z | Undo drawing |
| Ctrl+Y / Ctrl+Shift+Z | Redo drawing |
| Alt+T | Trend line |
| Alt+H | Horizontal line |
| Alt+V | Vertical line |
| Alt+Shift+F | Fibonacci retracement* |
| Alt+N | Text note |
| Chart | |
| ↑ | Previous interval |
| ↓ | Next interval |
| Alt+A | Create alert |
| Alt+S | Snapshot |
| Alt+R | Reset scale |
| Watch | |
| Alt+W | Add to Watch |
| Space / ↓ | Next symbol |
| Shift+Space / ↑ | Previous symbol |
| Panes | |
| Alt+1 | Focus pane 1 |
| Alt+2 | Focus pane 2 |
| Alt+3 | Focus pane 3 |
| Alt+4 | Focus pane 4 |
| Alt+[ | Previous pane |
| Alt+] | Next pane |
| Alt+↵ | Maximize pane |
| Replay | |
| Shift+→ | Replay forward |
| Shift+← | Replay back |
| Shift+↓ | Replay play/pause |
| Layers | |
| Shift+L | Toggle Layers |
| Shift+1 | FVG |
| Shift+2 | Order blocks |
| Shift+3 | Liquidity |
| Shift+4 | Sweeps |
| Shift+5 | Structure |
| Shift+6 | Killzones |
| Quick search | |
| ↑ | Previous result |
| ↓ | Next result |
| ↵ | Run result |
| Escape | Close search |
| Tabs | |
| ← | Previous tab |
| → | Next tab |
| Splitters | |
| ← / Shift+← / ↑ / Shift+↑ | Shrink pane |
| → / Shift+→ / ↓ / Shift+↓ | Grow pane |
| Home | Minimum size |
| End | Maximum size |
| ↵ | Collapse pane |
| Always | |
| Shift (while drawing) | Constrain to 0° / 45° / 90°, or square / circle |
| Esc | Cancel the tool, close the open dialog or menu, deselect, leave focus mode |
| A–Z (chart focused) | Open symbol search with that letter typed |
| 0–9, then h / d / w, Enter (chart focused) | Set the interval, e.g. 15, 4h, 1d |
The command palette (Ctrl+K or /) lists every action. * Alt+Shift instead of Alt where this browser takes the Alt+letter for its menus. Remap any key in Settings → Keyboard.
Contact
Talk to the builder.
Bugs, questions, or something the FAQ missed.
support@snipercharts.com
GitHub issues
Bug reports and feature requests, tracked in the open.
github.com/mshlmn8/tradeframe →
Closed-beta support is handled by the builder — expect honest answers, not ticket numbers.