Support
Stuck? Get unstuck fast.
Most answers are in the FAQ below. The keyboard shortcuts are next, and if neither covers it, contact is at the bottom — a real inbox, not a chatbot.
FAQ
Asked often. Answered once.
How do I get started?
Open /app, pick a symbol from the search box, and you are charting. Crypto is live out of the box — zero setup, no keys, no account.
Which markets are live without any keys?
Crypto, via Binance — live websocket streams with no key required — and futures, which ride the keyless Yahoo Finance feed. Forex and stocks need a free Twelve Data key dropped into your .env; deeper forex history streams from a Massive.com key.
Where is my data stored?
Locally, in your browser’s local storage: drawings, settings, signals and journal. There is no account to create, and nothing leaves your machine in beta — with one opt-in exception: if you add your own Anthropic API key, the coach chat sends the current chart context to Anthropic.
Does SniperCharts place trades?
No. It is analysis software only — it is never connected to your broker or your funds, and it never will place an order for you.
How are killzones computed?
In true New York time, using the browser’s timezone database. DST transitions are handled correctly, so the London and New York killzones land where the algorithm actually keeps them — regardless of where you sit.
How does the backtester avoid curve-fitting fantasies?
No-lookahead: detectors only see bars that had closed at the time. Stop-first fills: when a bar touches both your stop and your target, the stop wins. The pessimistic assumption wins every tie.
The chart is blank / data stopped — what do I check?
First the source badge in the top bar: LIVE means real data, DEMO means the feed fell back. Then confirm your API key is present for the market you loaded. Finally check provider rate limits — the Massive free tier allows 5 requests per minute, so rapid symbol-hopping can pause the feed briefly.
How do I report a bug or request a feature?
Open an issue on GitHub with steps to reproduce, or email support@snipercharts.com. Both land with the builder directly.
Shortcuts
Hands on the keyboard.
| Ctrl K | Open the command palette |
| Delete / Backspace | Remove the selected drawing |
| Shift (while drawing) | Constrain to 0° / 45° / 90°, or square / circle |
| Esc | Deselect tool, close dialogs |
The command palette (Ctrl K) lists every action.
Contact
Talk to the builder.
Bugs, questions, or something the FAQ missed.
support@snipercharts.com
GitHub issues
Bug reports and feature requests, tracked in the open.
github.com/mshlmn8/tradeframe →
Beta support is handled by the builder — expect honest answers, not ticket numbers.